Effective date: October 12, 2026

At The Last Petal LLC, we want you to feel confident about your purchase. The following policy explains returns, cancellations, and concerns involving our handcrafted products and restoration services.

Ready-Made Items

For ready-made items that are not personalized or custom-made, you may request a return within 30 days of delivery. Items must be unused and in the condition in which you received them. Please package returns securely, using the original packaging when available.

Contact us at contact@thelastpetal-llc.com with your order number or proof of purchase before sending an item back. We will provide return instructions and the return address.

Sale items follow the same return rules as other items.

Custom and Personalized Items

Custom-made and personalized items are created specifically for you and are not eligible for change-of-mind returns or exchanges. This does not exclude assistance when an item arrives damaged, has a defect, or contains an error made by The Last Petal LLC.

Please review any wording, dimensions, materials, and design details provided for your approval before confirming your order.

Damage, Defects, or Incorrect Orders

If your item arrives damaged, appears defective, or differs from the agreed order, please contact us promptly with your order details and photographs of the item. For shipping damage, please also retain and photograph the packaging.

We will review the concern with you and arrange an appropriate repair, replacement, or refund. When the problem is our responsibility, we will cover any necessary return shipping. Please contact us before arranging or paying for a return.

Cancellations

Please contact us as soon as possible if you need to cancel an order.

Custom orders may be cancelled before design or production work begins. If work has already started, any cancellation charges for completed work or committed materials must have been explained and agreed to before the order was accepted. Any remaining refundable balance will be returned.

For ready-made items, we will attempt to cancel before shipment. Once shipped, the item is handled under the return terms above.

Return Shipping

For change-of-mind returns, the customer pays return shipping, and original delivery charges are not refundable. When a return is necessary because of our error or a defect for which we are responsible, we will arrange or cover the required return shipping.

Please package items carefully. We recommend tracked shipping and, where appropriate, shipping insurance for valuable items. Keep your shipping receipt until the return has been resolved.

Refunds

After receiving and inspecting a return, we will notify you of the outcome. Approved refunds will be issued promptly to the original payment method. Your bank or payment provider may require additional time to display the refund.

If you have a question about an expected refund, contact us so we can check its status.

Antique Restoration Services

Restoration services are handled through a written agreement for each project rather than the product return window above.

Before work begins, we will assess and document the item’s condition and discuss your goals. The written scope and estimate will identify the proposed work, expected results, known limitations, payment arrangements, and estimated timing. Work begins after your approval.

Estimates based on photographs are preliminary. If inspection or disassembly reveals hidden damage or a need for additional work, we will pause and request your approval before increasing the scope or cost.

Permanent changes, such as stripping a finish or replacing original parts, require approval. Restoration may affect an item’s appearance, historical character, or collectible value; we do not guarantee a like-new result or an increase in value.

If a restoration project is cancelled, charges will be limited to previously authorized work and agreed material expenses. Any unused payment balance will be refunded.

Collection, delivery, and any storage arrangements will be agreed upon for the individual project. At completion, we will explain the work performed and provide relevant care guidance.

If you have concerns about completed restoration work, please contact us promptly so we can inspect the piece and discuss an appropriate resolution.

Contact Us

For returns, cancellations, or questions about your order or restoration project, email contact@thelastpetal-llc.com.

This policy does not limit any rights you may have under applicable law.